Outbound Script and Call Back Numbers

Guest History Voicemail Script: 

Hello (GUEST NAME), this is (YOUR NAME) from (RESORT) in Myrtle Beach, SC. I am reaching out to repeat guests like yourself to let you know we have some great specials available. Rates are based on availability so now is the perfect time to book your next Myrtle Beach Spring or Summer vacation. Give us a call back at (PHONE) to find out what ***amazing offers we have. 

***Or, wonderful or fantastic or whatever exciting word you want to use!

• Beach Colony 843-492-4087

• Beach Cove 843-492-0920

• Captain’s Quarters 843-492-5623

• Caravelle 843-492-5852

• Crown Reef 843-492-5411

• Forest Dunes 843-492-0870

• Hotel Blue 843-492-6207

• Landmark 843-492-4310

• Ocean Creek 843-492-6214

• Ocean Escape 854-854-9878

• Palace 843-492-5361

• Palms 843-492-4294

• Sea Watch 843-492-5701

• South Wind 843-492-5340

Example Script: 

Hi, this is  (YOUR NAME) on a recorded line from the (RESORT) in Myrtle Beach, SC. How are you today? 

Wait for person to respond. Acknowledge their response. Example: If they say, “I’m good”, you can say something like “fantastic, I’m glad to hear that!” then proceed to: 

Am I speaking with (GUEST NAME)? 

Wait for response - If the contact is not available then ask if there is a better time to call back and try to set up a follow-up. if you are speaking with the contact proceed to the below: 

Hi (GUEST NAME), I am reaching out because I see that you previously stayed with us and I wanted to let you know that our 2025 rates are now available. 

Proceed to ask some questions. Below are a few examples of what you can ask to get the conversation started. Ask more questions if needed! Remember, they may not have stayed with us so LISTEN to their answers and respond appropriately. Use the information to help you tailor your sales pitch. 

• How often do you visit Myrtle Beach?

• How often do you visit our resort?

• What brought you to town during your last visit? 

• What is your favorite thing to do in Myrtle Beach? 

I wanted to let you know that we have some fantastic offers going on right now. Can I go ahead and check some dates for you?

Try to get some dates! If they are interested, keep going! You know what to do to SELL that room!

If they are not interested in getting a rate right now: 

• Okay, no problem. If you decide you’d like to visit Myrtle Beach and stay with us, please give me a call so I can try to find you a great deal! You can reach me at (PHONE #). You can also check out our resort online at (RESORT WEBSITE).

If you quoted a rate but they can’t book right now: 

• Okay, I understand. Please keep in mind that rates go up as rooms book, so I cannot guarantee rates or availability past this call.