Grammy Nominations

WHO can earn a Grammy Nomination? Rock Stars, Team Leads, QA and Support Teams as well as our folks down the hall like Marketing, IT, Revenue and Support!

WHAT do monthly Grammy Winners get? $100, 8 hours PTO, personalize trophy, reserved parking spot at Shine, bragging rights, and a pay-it-forward nomination for the following month!

WHEN will Grammys be awarded? A winner will be selected by your Leadership Team the first of every month from nominations the previous month!

WHERE are Grammy Nominations displayed? Nominations will be posted in the front window of the coaching room. Check every day to see if YOU earned a nomination!

HOW do you get a Grammy Nomination?

• Rock Stars who receive ‘Shout Outs’ for spectacular service from our guests on the phone or mentions by name on Trip Advisor reviews or on Guest Comment Cards will get a Grammy Nomination for that month.

• The Leadership team will each receive 1 nomination to give each month.

• The Grammy Winner each month will be given a ‘pay it forward’ nomination to hand out the following month!

• Rock Stars and Support Staff may nominate other Rock Stars, Team Leads, and Support Staff. Rock Star Nominations must be for a specific action or deed. In other words you may not nominate your BFF in the next cubicle simply because you like them, there must be an above and beyond action in order to be considered. Maybe someone showed you how to do something in CRM that you didn’t know how to do or always trades shifts with you when you need it. All Rock Star nominations must be approved by a supervisor. Send nominations to gotcha@vacationmyrtlebeach.com (Disclaimer – no one is allowed to ASK for nominations from guests or supervisors or other Rock Stars)

GRAMMY WINNER OF THE YEAR At the end of the year, ALL of the monthly Grammy Winners will be eligible to be considered for the Grammy Winner of the Year award. The Grammy of the Year winner will receive a Cash Award (value TBD), a trophy, and will be featured on the Vacation Myrtle Beach website and social media channels

*What is a Shout Out? Sometimes, your service has been SO AMAZING that a guest will request to speak to a supervisor to SING your praises! When this happens, a supervisor will take the call and afterwards, we SHOUT OUT to the call center as well as the management staff of the property the phone call was for so everyone can celebrate your awesome service!