Resort Policies

Check In & Check Out Time

Never offer an early check-in to your guests. If a guest arrives prior to check-in time, they are welcome to pre-register with the front desk and use all of the amenities until the room is ready. An early check-in cannot be guaranteed.
Guests wanting a late check-out need to contact the front desk before 9:00 AM on the day of departure. If available, the latest time we can do is 12:00 PM. Some of our resorts do have a late check-out option past 12 PM for an additional fee, however we do not advertise this since it is not always available. If the hotel is at maximum occupancy then a late check-out will not be available.

Beach Colony
- Front Desk Hours: 24 hours
- Check-in - 4pm
- Check Out - 11am

Beach Cove
- Front Desk Hours: 24 hours
- Check-in - 4pm
- Check Out - 11am

Captain's Quarters
- Front Desk Hours: 24 hours
- Check-in - 4pm
- Check Out - 11am

Caravelle
- Front Desk Hours: 24 hours
- Check-in desk is located across the street from Main building
- Check-in - 4pm
- Check Out - 11am

Crown Reef
- Front Desk Hours: 24 hours
- Check-in desk is located across the street from resort on the 2nd floor
- Check-in - 4pm
- Check Out - 11am

Forest Dunes
- Check-in - 4pm
- Check Out - 10am

Hotel Blue
- Front Desk Hours: CLICK HERE
- Check-in - 4pm
- Check Out - 11am

Landmark
- Front Desk Hours: 24 hours
- Check-in - 4pm
- Check Out - 11am

Landmark Beach Houses
- Guests check-in at Landmark
- Front Desk Hours: 24 hours
- Check-in - 4pm
- Check Out - 10am

Ocean Creek
- Front Desk Hours: CLICK HERE
- Check-in - 4pm
- Check Out - 11am

OCK - Willow Bend
- Guests check-in at Ocean Creek
- Front Desk Hours: CLICK HERE
- Check-in - 4pm
- Check Out - 10am

Ocean Escape
Guests check-in at Landmark
Front Desk Hours: 24 hours
Check-in - 4pm
Check Out - 11am

Palace
- Front Desk Hours: 24 hours
- Check-in - 4pm
- Check Out - 11am

Palms
- Front Desk Hours: CLICK HERE
- Check-in desk is located at North Tower
- Check-in - 4pm
- Check Out - 11am

Sea Watch
- Front Desk Hours: 24 hours
- Check-in desk is located at North Tower
- Check-in - 4pm
- Check Out - 11am

South Wind
- Front Desk hours vary
- Guests can check-in at Beach Colony if the Front Desk is not open at SWD
- Check-in - 4pm
- Check Out - 11am

Extra Person Fees

An additional $10 per person, per night, may be added for adults ages 17 or older.
Kids 16 or under stay free within maximum occupancy.

Local Residents

We do not accept reservations from local residents at Captain's Quarters, Hotel Blue, Palace and Landmark (when the waterpark is not open). Locals are residents of Horry and Georgetown Counties.

Locals will be allowed to book and stay at Landmark Resort during times the H2OASIS Waterpark is open. CLICK HERE FOR WATERPARK HOURS

If at any point during a call you learn that a guest is local, politely inform them that we do not accept reservations from locals, but you would be glad to find them a room at one of our sister properties.
You do not need to ask every caller outright if they are locals. Critically listen to what they say and how they answer the marketing questions.

Often, they will say something to suggest they are local if they don’t just tell you! If you suspect they are, you may then ask and politely explain the policy.
The booking disclaimer for Captain's Quarters, Hotel Blue, Landmark, and Palace have an additional blurb about locals. You MUST read this portion during the disclaimer, even if you already know they are not local.
NOTE: There is at least one zip code that is within Horry or Georgetown county and a different county such as Florence or Williamsburg. For these zip codes, the booking website will give an error message about not being able to book due to the zip code, but as long as the guest states that they are not a resident of Horry or Georgetown county (which you would have asked as part of the disclaimer for a SC address) then they are able to stay. In these rare cases, the guest will have to be booked in IQware by a supervisor.

Minimum Check-In Age

The minimum age requirement at our resorts is either 21 or 25 years old.
The person listed on the reservation and checking-in must meet the age requirement for the resort they booked at.
The registered guest must remain an occupant of the unit for the duration of the stay.
There are no exceptions for married couples.

Minimum Check-in age: 21

- Beach Colony
- Beach Cove
- Captain's Quarters
- Carolina Winds
- Caravelle (except Carolina Dunes & Sea Mark Towers)
- Crown Reef (except Penthouse)
- Hotel Blue
- Landmark (except Beach Homes)
- Ocean Escape
- Palace
- Palms
- South Wind

Minimum Check-in age: 25

CRR - The 4 BR Penthouse
CVL - Carolina Dunes & Sea Mark Towers
Forest Dunes
LM Beach Homes
Ocean Creek & Willow Bend
Sea Watch

Cash & Pre-Authorizations

CASH WILL NOT BE ACCEPTED AT CHECK-IN! Guests must pay their remaining balance due with a valid credit card at check-in.
A pre-authorization (for incidentals) is required at check-in and must be placed on a valid credit card unless the optional Accidental Damage Protection Plan is added by check-in. Ocean Escape and FDN require a pre-authorization even if ADP is purchased.
The Accidental Damage Protection is not available for the CRR Penthouse, or LM Beach Homes.
The cardholder must be present with a matching Photo ID.
Pre-paid cards without a name will not be accepted at check-in. Prepaid credit cards without the guest’s name on them may be used for the deposit over the phone or for online reservations but will not be accepted for final payment at check-in.
Cash App cards are considered pre-paid cards and will not be accepted for payment at check-in.
Guests must still present the credit card used for the deposit with a matching photo ID.
The pre-authorization will be released upon check out by the hotel but may take an additional 7-10 days to fall off of debit accounts, depending on the financial institution.

Pre-Authorization Amounts:

Ocean Escape and FDN require a pre-authorization even if ADP is purchased.

Beach Colony: $250
Beach Cove: $250
Captain's Quarters: $250
Caravelle $250
Crown Reef: $250 (The Penthouse: $500)
Forest Dunes: $250
Hotel Blue: $250
Landmark: $250 (Beach Homes: $500)
Ocean Creek: $250
Ocean Escape South: $250
Ocean Escape North: $250
Palace: $250
Palms: $250
Sea Watch: $250
South Wind: $250

Resort Fees

Resort fees listed are per night, before tax.
In-season is June - September

Beach Colony

- Off-season - $15
- In-season - $20

Beach Cove

- Off-season - $16
- In-season - $25

Captain's Quarters

- Off-season - $15
- In-season - $25

Carolina Winds

- Off-season - $7
- In-season - $10

Caravelle

- Off-season - $15
- In-season - $20

Crown Reef

- Off-season - $15
- In-season - $25

Forest Dunes

- Off-season - $15
- In-season - $15

Hotel Blue

- Off-season - $15
- In-season - $25

Landmark

- Off-season - $15
- In-season - $25

Ocean Creek

- Off-season - $15
- In-season - $20

Palace

- Off-season - $15
- In-season - $20

Palms

- Off-season - $16
- In-season - $21

Sea Watch

- Off-season - $15
- In-season - $20

South Wind

- Off-season - $25
- In-season - $25

Smoking Policy

Smoking is NOT permitted in any of the units at our resorts.
Palace is the only VMB resort that allows smoking on the balcony.
All resorts except Forest Dunes have designated smoking areas.